General Manager (Colerain)

General Manager–Dispensary
Reports to: Regional Manager / Ownership
Location: The Gardens Dispensary
Employment Type: Full-Time

Job Summary:
The General Manager is responsible for overseeing the daily operations, compliance, and
profitability of a licensed medical marijuana dispensary in Ohio. This role ensures
adherence to all state regulations under the Ohio Division of Cannabis Control Program
(DCC), while fostering a productive, safe, and patient-centered environment. The General
Manager leads a team of department leads, budtenders, and support staff to deliver
exceptional service and maintain operational excellence.

Key Responsibilities:
Leadership & Operations
 Oversee daily dispensary operations and ensure smooth workflow across all
departments.
 Hire, train, supervise, and evaluate staff including assistant managers, shift leads,
and budtenders.
 Develop schedules, manage labor costs, and ensure appropriate staffing levels.
 Lead team meetings and ongoing employee development programs.
 Ensure onboarding and continued training and education are delivered.
 Ensure all technology solutions are working and functioning as designed.
 Liaise with inspectors, vendors, and state agencies during audits, visits, or inquiries.

Compliance & Security
 Ensure full compliance with Ohio Administrative Code 3796 and all DCC rules.
 Oversee patient verification, product dispensing, and accurate record-keeping
through the MMCP registry and POS system.
 Ensure inventory control, proper storage, and handling of all marijuana products.
 Serve as a point of contact during inspections and ensure readiness for audits by the
DCC.
 Enforce safety and security protocols, including surveillance systems, access
control, and incident reporting.
 Ensure all employees are up to date on regulatory changes.
 Ensures all required State and company sanctioned reports and audits are executed
on time.

Financial Management
 Manage store budgets, monitor sales and expenses, and drive profitability.
 Oversee daily cash handling, deposits, reconciliation, and financial reporting.
 Analyze sales reports and key performance indicators (KPIs) to develop strategic
plans for growth.
 Ensure accurate product pricing and promotional compliance.

Customer Experience & Community Engagement
 Uphold a patient-focused culture that ensures respectful, professional, and
informative interactions.
 Resolve customer issues promptly and effectively.
 Support outreach and education efforts within the community, if applicable.

Qualifications:
 Must be 21 years of age or older.
 Must possess or be eligible for a Dispensary Employee License from the DCC.
 3+ years of retail management experience required; cannabis experience preferred.
 Strong leadership, problem-solving, and organizational skills.
 Familiarity with compliance systems such as METRC and MMCP registry.
 Ability to pass BCI/FBI background checks per DCC guidelines.

Physical Requirements:
 Must be able to stand and walk for extended periods.
 Ability to lift up to 30 pounds occasionally.
 Capable of working evenings, weekends, and holidays as required.

Schedule & Compensation:
 Full-time, salaried position
 Compensation:
 Must complete the required DCC-compliant onboarding and annual continuing
education training.

Apply Now
If you’re a motivated leader passionate about compliance, retail excellence, and people
development, we’d love to hear from you! Submit your resume via Indeed or LinkedIn.